All gold and sterling silver products are real. We use 9k/10k/14k/18k gold plating. We use either stainless steel, brass or sterling silver for the base, then plate with 5 layers of the selected coating. Our Moissanite products all come with certifications and warranty. As for the diamonds we use 5A cubic zircon.
PLEASE DO NOT USE ANY CHEMICALS. To clean your jewelry you can polish with a soft, lint-free cloth. Please do not soak in water under any circumstances. Please click HERE to view our care and maintenance guide.
After you purchase a product, it can take up to 3 business days to process your order. typically, products are processed on the same-day if before 12pm (AEDST). You can track your order by clicking HERE and entering your order number.
Sometimes we change our minds when we have already ordered a product or when the product arrives it isn't what we anticipated it to be. With our change of mind policy you never have to worry about spending your money. Please click HEREto view our Returns, Refunds & Exchanges page.
We offer 30-day returns after you have recieved your item. We also offer Change Of Mind returns as well as if you're not completely satisfied with our product. Please click HERE to view our Returns, Refunds & Exchanges page.
At Almaz we provide our customers with $10 Standard shipping (FREE on orders above $99). We Also provide express shipping for $30 (FREE on orders above $299) Australia ONLY. International standard shipping is $15 (FREE on orders above $109) and express is $35 (FREE on orders above $309).
If you realise a mistake after you've placed your order please don't panic. You can Email us at email@example.com with your order number and details of what you would like to be changed. Soon a team member will be in touch to confirm any changes made to your order. Please understand we cannot make any changes to your order once it has been shipped out. Please click HERE to view our Returns, Refunds & Exchanges page.